Hannah idolizes her cousin Regan, and I'm so happy I got a good photo of them together. Hannah has been loving her Nintendogz ...so far she has bought a German Shepherd puppy she named Faith, a Beagle named Penny, Midnight the Lab and Phantom the miniature Dachshund. She has trained Faith to be a Master at catching a frisbee disc. She can hardly wait to see her cousin again so they can link up their DSs and their puppies can play together. Sigh, and to think that Hannah had trouble using a mouse in Kindergarten.
My Go Me moment happened when I got tired of waiting for Cricut's "customer service" to contact me when all I had was a simple question about the Design Studio software that I bought from them. After 18 days with 4 emails and a very frustrating call that had me in voicemail menu hell with no apparent way to get a live rep or a place to leave a message, I was done, so I told them I wanted a refund and to please make it happen within 48 hours. And today, they complied and apologized (although they did make it sound like I was being a bit impatient because they were inundated with all the Christmas people wanting to learn how to use their Cricuts). Oh well, I got my money back, and on Ann's recommendation, I ordered the bonus pack from JK Crafts for cheaper than just the software cost me going directly through Cricut's website. I'm looking forward to finally getting to try my Christmas gift to me out. The reason it was a Go Me moment? I very rarely will confront someone when I'm upset about something, so this was a first for me. I'm usually much more passive agressive. I'm just so tired of having to demand something like Customer Service...something that used to be part of what you paid for, but now seems to be the exception rather than the rule. Companies used to want to keep your business by making you feel like you were more than just the money you gave them. Showing my age I guess...
5 comments:
Right on, Lisa! You tell 'em!
Good for YOU! A huge pet peeve of mine is to be treated poorly for spending MY $$$ with someone. Its always rewarding to be able to teach a lesson to careless retailers, and reward those who appreciate my business! OH, love the layout! :-)
Your layout is beautiful!
And I fully agree with you. Where's the customer service gone to? And more importantly .. why can't we get a real live person when calling these big companies? Argh!
You go girl! Glad you got your refund and spent it elsewhere on YOU!
Confrontation is hard, but most of the time, necessary. Good job getting your money back & staying tough. :)
You go girl, and what a great layout, I love the photos and colors.
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